Effective Date: October 23, 2026
Welcome to the official e-commerce platform of PENNY PRICE AROMATHERAPY LTD, accessible at www.pennyaromatherapy.com. These Terms of Service (hereafter referred to as “Terms”) represent a legally binding agreement between you, the user or customer of this website, and PENNY PRICE AROMATHERAPY LTD, a registered UK indoor fragrance brand with its registered office at Unit D3 Radius Court, Maple Drive, Hinckley, Leicestershire, LE10 3BE, United Kingdom, contact email vellum@pennyaromatherapy.com, and official contact phone number +44 1455 244104.
Before you browse any product pages, create a user account, place an order, or use any functional features on our website, please read these Terms fully and carefully. By accessing, browsing, or continuing to use www.pennyaromatherapy.com, you confirm that you are 18 years of age or older, have full legal capacity to enter into this binding agreement, and fully agree to be bound by every provision laid out in these Terms, alongside our independently published Privacy Policy, Refund and Returns Policy, and Shipping Policy. If you do not agree with any clause in these Terms, you are not permitted to continue using our website or purchase any products from our platform.
1. Brand and Service Overview
PENNY PRICE AROMATHERAPY LTD is a UK-based indoor fragrance brand, born out of a love for quiet, well-loved homes across Britain. We curate every aromatherapy blend, diffuser and scented candle to suit local lifestyle paces — soft enough for rainy afternoons, warm enough for weekend gatherings, and gentle enough for everyday use. Our full product catalog covers categories including reed diffusers, essential oil diffusers, car fragrance accessories, wax melt warmers, botanical scent blends, and themed seasonal gift sets. All products sold on our website are strictly cruelty-free, and do not contain any raw materials derived from unethical animal testing, to align with the sustainable lifestyle principles that our brand stands for.
These Terms govern all aspects of your interaction with our website, without limitation: including anonymous browsing, user account registration, order placement and payment processing, delivery and after-sales service, participation in promotional activities and loyalty programs, use of our published aromatherapy usage guidance content, and communication with our customer support team. We reserve the right to adjust, update or upgrade any functional features of www.pennyaromatherapy.com at any time, to optimize user experience and adapt to new business needs, as long as the adjustment does not materially damage the legitimate rights of customers who have already placed valid paid orders.
2. User Account Registration and Usage Rules
When you choose to create a user account on our website, you agree to provide accurate, complete and up-to-date personal information, including your full legal name, valid email address, delivery contact information, and other required details. You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, order placements, and operations that occur under your registered account.
You agree to notify our official support team immediately via the contact email vellum@pennyaromatherapy.com if you detect any unauthorized access to your account, or any security breach of your account information. Our team will not be liable for any property loss caused by your failure to properly secure your account credentials, or your delayed notification of unauthorized usage. We retain the right to suspend, restrict, or permanently terminate your registered account at our sole discretion if we confirm that you have provided false registration information, violated any clause in these Terms, or engaged in fraudulent activities that harm the legitimate interests of our brand or other customers.
You are strictly prohibited from using any third-party account that does not belong to you to place orders on our website, or impersonate any other individual or entity when using our platform services. Any account registered for the purpose of maliciously snapping up limited-edition products, or conducting bulk resale for commercial profit without our written authorization, will be permanently deactivated once verified.
3. Product Information, Pricing and Order Processing Rules
All product descriptions, images, usage guidance, and parameter details displayed on www.pennyaromatherapy.com are compiled and published to the best of our ability, to present the actual condition of our aromatherapy products as accurately as possible. However, due to the differences in color display effects of different device screens, we cannot 100% guarantee that the color, texture, and display effects on your screen are completely consistent with the actual physical product you receive, as long as the product function, quality, and safety performance are not affected.
All product prices displayed on our website are denominated in Euros on product pages, unless otherwise clearly marked. The listed product prices do not include corresponding shipping fees, potential customs import duties, or local value-added taxes applicable to international delivery destinations, which will be clearly calculated and displayed separately on your checkout page before you confirm and submit your order. We reserve the right to adjust product prices, update promotional discount rules, and modify service fee standards at any time, but such adjustments will not affect the validity of orders that you have successfully paid for before the adjustment takes effect.
After you submit your order and complete the payment, our system will automatically send you a payment confirmation email to the reserved email address associated with your order. This email only serves as a notification that we have received your order application, and does not represent that the sales contract between you and us has been officially established. The formal sales contract will come into effect only after our team completes order verification, confirms that the ordered product is in stock, and sends you the formal order dispatch confirmation email. We reserve the right to reject any submitted order for reasonable circumstances, including but not limited to situations where the ordered product is out of stock unexpectedly, we discover obvious pricing errors on the website that lead to abnormally low prices, or we reasonably suspect that the order involves fraudulent transaction behavior. If we reject your valid paid order, we will notify you promptly, and process a full refund of the amount you paid to your original payment method within 7 working days, without generating any additional service fees for you.
We strictly implement all the order processing rules specified in our independent published Shipping Policy, which can be accessed at www.pennyaromatherapy.com/shipping-policy, to ensure every paid order is processed and dispatched in line with publicly disclosed timelines.
4. Payment Security and Transaction Rules
We partner with globally recognized, PCI-DSS compliant third-party payment service providers including PayPal and Stripe to process all your order payments. PENNY PRICE AROMATHERAPY LTD does not store your complete bank card number, payment account password, or other sensitive financial data on our local website servers, to fully ensure the security of your transaction information. By submitting your payment information during checkout, you grant us the authorization to charge the corresponding order total amount to your selected payment method.
All payment methods supported on our website are clearly listed on the checkout page, and we do not accept any form of offline private transfer, cash on delivery for international orders, or other unapproved payment methods that are not officially announced, unless you obtain explicit written consent from our customer support team in advance. If a third party unauthorizedly uses your payment method to place an order on our website, you need to notify both our team and your payment service provider immediately, and we will cooperate fully to carry out the relevant verification and protection procedures.
5. User Code of Conduct
When accessing our website and using our services, you agree not to engage in any of the following prohibited activities:
- Any behavior that violates applicable local, national or international laws, regulations or public order and good customs, including but not limited to fraud, money laundering, and activities that violate product safety regulatory requirements.
- Unauthorized access to our website’s backend system, other users’ personal data, or any non-public server resources, through the use of crawlers, hacking tools, malicious programs or other technical means.
- Any commercial behavior that scrapes product data, price information, user reviews on our website in large quantities without our written authorization, for the purpose of reselling products, building competing commercial platforms, or other malicious profit-seeking activities.
- Uploading, publishing or transmitting any malicious, defamatory, pornographic, violent or illegal information, viruses, or harmful program code on any interactive function area of our website, including product comment sections, customer message boards, and user feedback forms.
- Impersonating our official staff, forging our official email, notification or website link to defraud other users or steal personal information.
- Maliciously placing a large number of invalid orders with no intention of paying, which disrupts our normal order processing system and affects the normal shopping experience of other legitimate customers.
Once we confirm that you have engaged in any of the above prohibited activities, we have the right to immediately restrict your access to the website, permanently terminate your user account, and reserve the right to pursue corresponding legal liabilities and claim for economic losses in accordance with applicable laws.
6. Intellectual Property Rights Statement
All content publicly published on www.pennyaromatherapy.com, including but not limited to website layout design, original text content, product images, brand logo design, aromatherapy usage guidance articles, video materials, and all software code elements running on the website, are the exclusive intellectual property assets of PENNY PRICE AROMATHERAPY LTD, or we have obtained full legal authorization from the relevant copyright owners to use these contents.
Without our explicit written permission, you are not allowed to copy, modify, distribute, publicly reprint, or commercially use any of the above intellectual property contents for non-personal purposes. You may not frame any part of our website on other external third-party platforms without our prior written consent, or create similar competing product platforms that plagiarize our brand design and product description content. If you need to quote a small amount of our published content for non-commercial, personal aromatherapy sharing scenarios, you must clearly mark the original source of the content and add a valid hyperlink pointing to the corresponding page of our official website.
The “PENNY PRICE AROMATHERAPY” trademark, brand logo, and all other brand-related visual identities registered by our company are protected by UK and international trademark laws. Any unauthorized use, counterfeiting, or similar misleading usage of our registered trademarks will constitute trademark infringement, and we will take all necessary legal measures to safeguard our legitimate intellectual property rights.
7. Return, Refund and Warranty Terms
All return and refund related activities between you and our platform are governed by the independently published Refund and Returns Policy. We explicitly specify in the policy that pure refund requests without returning the corresponding purchased physical products are not permitted under almost all circumstances, to ensure fairness for both customers and our operation. All our physical aromatherapy products come with a 12-month limited quality warranty covering manufacturing defects that occur under normal household usage conditions. This warranty does not cover product damage caused by improper manual operation, accidental drops, misuse, unauthorized disassembly, or natural wear and tear in the daily use process.
Our published Privacy Policy, accessible at www.pennyaromatherapy.com/privacy-policy, fully outlines how we collect, process, store and protect your personal data, and strictly complies with the UK Data Protection Act 2018 and all applicable data protection regulations, to fully safeguard your privacy rights as a user.
8. Limitation of Liability
To the maximum extent permitted by applicable UK laws, PENNY PRICE AROMATHERAPY LTD will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchased products, including but not limited to loss of expected profits, interruption of business operation, loss of data, or other economic losses that are not directly caused by our gross negligence.
The total maximum aggregate liability of our company for any and all claims arising from your use of our website and services shall not exceed the total actual amount you paid to us for the specific order that triggers the corresponding claim. We do not exclude or limit any statutory liability that cannot be legally excluded or limited under applicable consumer protection laws, including but not limited to liability for personal injury caused by our defective products, and liability for fraudulently misleading behavior.
9. Amendment of Terms and Governing Law
We reserve the right to revise, supplement, or update these Terms of Service at any time to adapt to changes in regulatory requirements and business operation adjustments. When we make substantive amendments to these Terms, we will post the updated version on the corresponding page of www.pennyaromatherapy.com, and mark the new effective date at the top of the document. Your continued use of our website services after the new version of the Terms takes effect will be regarded as your full acceptance of all revised clauses.
These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom. Any dispute, controversy or claim arising out of or relating to these Terms, your use of our website, or the products purchased from our platform shall be submitted to the exclusive jurisdiction of the courts located in Leicestershire, United Kingdom. If any individual clause in these Terms is deemed invalid, unenforceable or illegal by a competent court, the remaining other clauses of these Terms shall remain in full force and legal effect.
10. Contact Information
If you have any questions, suggestions, or legal consultation needs related to any content of these Terms of Service, please contact our official team via the following channels:
- Company Name: PENNY PRICE AROMATHERAPY LTD
- Registered Address: Unit D3 Radius Court, Maple Drive, Hinckley, Leicestershire, LE10 3BE, United Kingdom
- Contact Email: vellum@pennyaromatherapy.com
- Contact Phone: +44 1455 244104
Our customer support team will respond to your inquiry within 24 working days during UK business hours (9:00 AM to 5:30 PM, Monday to Friday).